Privacy Policy – BuySkart

Last Updated: 1 April 2025

At BuySkart, accessible at https://buyskart.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices available to you when using our website.

This policy applies to information collected through our website, including information provided when browsing products, placing orders, contacting customer support, or using our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Personal Information: Name, email address, phone number, and other contact details.

• Billing and Shipping Information: Delivery address, billing address, city, state, PIN code, and related information.

• Order Information: Products purchased, order number, order history, transaction status, and delivery details.

• Payment Information: Information necessary to process payments through available payment methods and payment service providers.

• Customer Support Information: Messages, questions, and information you provide when contacting us.

• Technical Information: Browser type, device information, IP address, cookies, and website usage data, where collected.

We do not intend to store complete credit or debit card details on our own servers. Payment information is handled through the relevant payment service providers according to their applicable practices and security procedures.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To process, confirm, and fulfill customer orders.

• To arrange shipping, delivery, and order tracking.

• To process payments, refunds, and cancellations.

• To communicate order confirmations, delivery updates, and other important service information.

• To respond to customer questions, complaints, and support requests.

• To maintain, operate, and improve our website and services.

• To detect and help prevent fraudulent transactions, unauthorized activities, and misuse.

• To comply with applicable legal, regulatory, and accounting requirements.

• To measure website performance and marketing effectiveness, where applicable.

We may send promotional communications where permitted by law. You can opt out of promotional emails using the unsubscribe instructions provided or by contacting us. Essential transactional communications related to your orders may still be sent.

3. Sharing of Personal Information

We may share relevant personal information with trusted third parties when necessary to operate our business and provide our services. These may include:

• Payment processors and payment service providers.

• Courier companies and shipping partners.

• Website hosting and ecommerce service providers.

• Analytics and advertising service providers, where enabled.

• Customer support and communication service providers.

• Professional advisers, regulators, or government authorities when required by law.

We share information only as reasonably necessary for the relevant purpose, subject to applicable law and appropriate safeguards.

We do not intend to sell customers’ personal information as part of our ordinary business operations.

4. Cookies and Similar Technologies

BuySkart may use cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may be used to:

• Maintain shopping cart contents and checkout functionality.

• Remember preferences and maintain sessions.

• Understand website traffic and usage.

• Measure advertising performance.

• Support relevant advertising, where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart functionality, account access, checkout, or other website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

5. Third-Party Advertising and Analytics

Our website may use third-party advertising and analytics services, including Google services or other advertising platforms, where enabled.

These providers may use cookies, pixels, or similar technologies to measure website activity, evaluate advertising campaigns, and provide relevant advertisements, subject to their own policies and applicable consent requirements.

For information about Google’s use of cookies, please visit:

https://policies.google.com/technologies/cookies

You can manage Google’s personalized advertising preferences here:

https://adssettings.google.com/

Your interactions with third-party services are also subject to the applicable terms and privacy policies of those providers.

6. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or handle it in accordance with applicable law and our record-retention requirements.

8. Accessing and Correcting Your Information

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and any legal obligations requiring us to retain certain records.

To make a request, email us at help@buyskart.com and explain the information you would like us to review or update.

We may request reasonable information to verify your identity before processing a privacy-related request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy practices.

BuySkart is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Children’s Privacy

Our website is intended for individuals who can lawfully enter into purchases under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action where required.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where applicable.

• Raise concerns about the collection or use of your information.

• Withdraw consent where processing is based on consent.

To exercise any applicable rights, please contact us using the details provided below. We will review and respond to requests in accordance with applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Business Name: BuySkart

Website: https://buyskart.com

Email: help@buyskart.com

Phone: +91 7862940778

Business Address:

A-301, Ashirwad Complex, Bhatar Road,
Dinbandhu Society, Bhatar, Athwa,
Surat, Gujarat – 395001, India.

Customer Support Hours: Monday to Sunday, 10:00 AM – 7:00 PM IST.

We are committed to handling customer information responsibly and addressing privacy-related concerns transparently.